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Return & Refund Policy
Return & Refund Policy
At Bugy.shop, we prioritize your satisfaction and confidence. We stand behind every purchase with our comprehensive customer guarantee, ensuring a secure and worry-free shopping experience. Our return and refund policies are designed to ensure smooth, transparent, and fair resolutions for all orders.
1. Customer Satisfaction Guarantee
You are fully covered under our customer satisfaction policy in the following situations:
- Items Not Received: If your order does not arrive within the maximum delivery guarantee window (excluding delays caused by customs clearance, force majeure, or customer address errors), you are eligible for a full refund.
- Damaged, Defective, or Wrong Items: If a product arrives damaged, functionally defective, or is completely different from the variant or item you ordered, you can request a replacement or a full refund.
- Quality Discrepancy: If the product received differs significantly from the description and pictures on our website.
2. Return Window & Conditions
• Return Window: You can submit a return or refund request within 30 days from the date of delivery (the date you received your item).
• Item Condition: To be eligible for a standard return, the product must be in its original packaging, unused, unwashed, and in the same condition that you received it. All tags and accessories must remain intact.
• Return Shipping: For issues caused by Bugy.shop (such as defective, incorrect, or damaged items), we provide a 100% free return shipping label. For change-of-mind returns, US customers will receive a return shipping label, but a flat return shipping fee of $4.99 will be deducted from your total refund. International customers are responsible for all return shipping costs.
3. Refund Processing & Timelines
Once your refund request is approved or the returned item is successfully scanned at our fulfillment hub, we will process your refund immediately. The refund will be credited back to your original payment method within the following timelines:
4. Non-Refundable Items & Scenarios
- Orders that failed to deliver due to incorrect shipping addresses provided by the buyer.
- Products that have been modified, assembled, or damaged after delivery by the buyer.
- Custom or personalized orders, unless they arrived damaged or defective.
- Requests submitted after the 30-day return window has expired.
5. How to Initiate a Claim
To submit a return or refund claim, please contact our support team via our official Contact Us page. Please include your Order Number (e.g., OB-XXXX), a brief description of the issue, and clear photos or a short video showing the defect, damage, or discrepancy. Our support team will review and respond to your claim within 24 hours.
6. Return Shipping Location
To return your product, please note the shipping guidelines based on your location:
- USA Customers: For defective, incorrect, or damaged items, we provide a FREE prepaid return shipping label. For change-of-mind returns, we will provide a return shipping label, but a flat fee of $4.99 will be deducted from your refund to cover return shipping costs. Please contact our support team to request your return label.
- International Customers: Please mail your return package to our registered USA business address listed below at your own expense. We highly recommend using a trackable shipping service.
International Return Address: