Privacy Policy

Privacy Policy

At Bugy.shop, we are committed to protecting the privacy, security, and personal data of our customers. This Privacy Policy details how we collect, store, utilize, and protect your information when you browse our store, place orders, or contact our support services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect personal data to process your transactions, deliver products, and improve your shopping experience. This includes:

• Personal Identification Info: Full name, shipping address, billing address, email address, and telephone number, provided voluntarily by you during order placement.
• Transaction & Billing Data: Payment verification tokens generated via our secure decentralized gateway. We do NOT collect or store your raw credit card numbers, CVVs, or wallet private keys.
• Device & Browsing Analytics: IP address, browser type, operating system, and anonymous cookie data used to track shopping cart state and site performance.

For detailed information about how we use tracking technologies and how you can manage your preferences, please review our comprehensive Cookie Policy.

2. How We Use Your Information

We use the collected information solely for legitimate business operations:

• Processing, verifying, and completing order transactions.
• Delivering products to your specified shipping address through our partner logistics carriers.
• Sending transaction updates, order confirmations, and shipment tracking information.
• Responding to customer support questions, return/refund requests, and troubleshooting checkout issues.
• Preventing fraudulent transactions and ensuring the security of our store.

3. Information Sharing & Disclosure

We do not sell, trade, or lease your personal information to third parties. We share data only with trusted service providers necessary to operate our business:

• Payment Gateways: To process cryptocurrency and card onramp payments securely. Our gateway handles transactions using strict encryption standards.
• Fulfillment & Shipping Partners: To package and ship your orders to your address. Only the recipient's name, address, and phone number are shared.
• Legal Compliance: We may disclose information if required to comply with applicable laws, respond to legal requests, or protect the rights, property, and safety of Bugy.shop and our customers.

4. Data Security & Retention

All data transited through our website is secured using bank-grade 256-bit SSL/TLS encryption certificates. We retain your personal data (name, order details) only as long as necessary to complete the transaction, fulfill legal obligations, or resolve customer claims.

5. Your Data Rights (GDPR & CCPA/CPRA)

Regardless of your location, we extend comprehensive rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request corrections to inaccurate shipping details or account information.
• Right to Deletion: You can request that we permanently delete your personal information from our databases (except for order history data required for tax, bookkeeping, or fraud detection audits).

6. Contact Information

For any questions about our Privacy Policy or to request the deletion or modification of your personal data, please get in touch with us through our official Contact Us page or email us directly at support@bugy.shop.