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Help & FAQs
Shipping & Delivery FAQs
How long does shipping take?
Orders are processed within 1 - 3 business days (Monday to Friday). Standard Shipping transit takes 5 - 7 business days. Total delivery time is between 6 - 10 business days in total. Shipping is $6.99 for orders under $50.00, and completely FREE for orders $50.00 and above.
Will I get a tracking number?
Absolutely. Once your shipment leaves our logistics hub, an automated shipping confirmation email containing your tracking number will be sent to you. You can track your package directly on our Track Order page.
Where is my order shipped from?
We ship directly from our verified network of partner manufacturer warehouses and logistics hubs worldwide. This direct-to-consumer model allows us to cut middleman markups and maintain high quality control at competitive prices.
Why did I receive multiple packages for my order?
If you order multiple different products, they may be processed and dispatched from different partner warehouses in our network. To get your items to you as fast as possible, they may be shipped separately. You will receive separate tracking numbers for each package at no extra cost.
Do you deliver to P.O. Boxes or APO/FPO addresses?
Yes, our shipping carriers support standard delivery to residential addresses, business addresses, and P.O. Boxes. Please note that express carrier limitations may apply in rare regions.
Billing & Return FAQs
What payment methods do you accept?
We accept cryptocurrency (USDT, USDC, BTC, ETH) as well as major credit and debit cards (Visa, MasterCard) and Apple Pay via our decentralized secure payment gateway. All transactions are encrypted and non-custodial.
Can I cancel or change my shipping address?
Yes. Address modifications or cancellations must be made within 12 hours of placing your order. Please contact us via our official Contact Us page immediately with your order ID. Once an order is processed by our warehouse or shipped, we can no longer change the destination address or cancel the order.
How do I request a refund or return?
We back all orders with a 30-day Return & Refund Policy (starting from the date of delivery). If you wish to initiate a claim, please contact us via our official Contact Us page with your order number, a brief explanation, and photos/videos of the item's condition.
Are there any restocking fees?
No, we do not charge restocking fees or cancellation fees. You will receive 100% of your paid amount back for all authorized refunds.
How long does it take to receive my refund?
Once your refund is approved, it is processed immediately. It usually takes between 5 to 10 business days for the funds to appear on your bank statement, depending on your bank's processing times.